Grievance Redressal Mechanism

The Grievance Redressal Mechanism ("GRM") provides for resolving any disputes arising out of the decisions of the Company's functionaries. The Investment Adviser has in place a dedicated system for addressing all complaints regarding the services provided by the Company to the Client in a reasonable manner and time.

  1. Client can seek clarification to their query via email or telephonically. Email may be sent to the Client service team at support@ethinvest.in. The Client service team will respond to the query / complaint received from the Client within a period of 10 working days.
  2. If the Client does not receive a response within 10 working days from the date of complaint or if the Client is not satisfied with the reply of the Client support team then a complaint can be written to the Compliance officer of the Company either by sending email at compliance@ethinvest.in or by lodging written complaint at the below mentioned address:
    Compliance Officer
    Ethinvest Advisors Private Limited, 03 Turner Road, 6th Floor, CST No. F 1, Above Rel Office, Opp Bandra Station, Mumbai – 400050, Maharashtra
  3. In the event that the Client is not satisfied with the resolution provided by the compliance officer or the Client does not receive a reply within a period of 10 working days then a grievance can be lodged with SEBI at scores.gov.in. Alternatively, the complaint can be filed with SEBI at the following address:
    Office of Investor Assistance and Education, SEBI Bhavan, Plot No. C4-A, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400 051
    Telephone: +91-22-2644 9000 / 4045 9000  |  Fax: +91-22-2644 9016-20 / 4045 9016-20
  4. In case of a dispute not resolved via SCORES, an online dispute resolution mechanism is available to you: Online Dispute Resolution Portal (ODR Portal): smartodr.in